Toll Free: 1-800-800-0313 | 518-899-5310

Statement of Policy

Returns: No returns will be accepted without prior authorization. Product must be returned within 30 days of purchase and credit will be issued towards your next purchase. No Cash refunds. No returns will be accepted on the following items; out dated packaging, opened products, defaced merchandise, priced packaging, sea sonal items, special order items, discounted items, makeup brushes, samples, cos metics and tester unit. Invoice number must be provided. A 20% restocking fee will be imposed.

Goods damaged in transit: The acceptance of a shipment by a transportation company is an acknowledgment that the articles were delivered to them in good condition and properly packed. Goods damaged in transit to salons are the respon sibility of the salon to report to Keyano within 24 hours so a damage claim can be processed through UPS. If these goods are damaged in transit, they should not be signed for until the transportation company?s agent has noted on both the freight receipt and freight bill the nature and extent of the damage.

Claims: Shortage claims must be made within (3) days of receipt of merchandise. Note that this includes freight delivery shortages. Notify Keyano immediately so that we may instigate a search by the freight line for any missing cartons. Payment of invoice must still be made within terms. If damage is not noticed until freight is unpacked, notify Keyano at once.

Back Orders: Backorders will be shipped for items that will be received within 30 days of order. We will indicate on invoice those items that cannot be shipped within 30 days, REORDER.

Delivery Charge: Orders placed by 12:00 noon will be shipped within 24 hours and will arrive to the salon based on the UPS guaranteed delivery schedule. A base charge of $15.50 for all COD orders plus freight charge for actual weight. Credit card purchases will be charged for weight only. $5.00 FREIGHT CHARGE ON PREPAID UPS GROUND SHIPPED ORDERS OF $150 OR MORE within the US.

Minimal orders:?Minimal orders must be $50.00 and is recommended to order in case packs.

Methods of Payment: Check, American Express, Mastercard, Visa, and Discover for your convenience.

Bounced Checks: A $25.00 fee will be charged for each uncollected check. Should collection proceedings be necessary, salon is responsible for the full amount owed and all collection charges.

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